Return Policy

Order the wrong diet or medication? Wrong size? Cat food for your dog? (We won’t tell them!) Rest easy! As long as the product is unopened, not expired, in its original packaging, and in the same condition it was sent, we will be happy to take it back and give you a full refund! We will even pay for the return shipping! Just box up your order in the packaging it came in, and we will email you a return label to send it back to us! Easy, right?! Or, you may also stop by our main hospital campus conveniently located at: 4001 Legato Road, Fairfax, Virginia 22033

Returns must be made within 30 days of the purchase. Any questions regarding our return policy? Reach out to us! We will get back to you within 1 business day (Monday-Friday) regarding your inquiry.

orders@pendervet.com
PenderStore #: 703-591-5820

Pender’s 100% Satisfaction Guarantee!

Finding the right therapeutic diet for your pet and their lifestyle can sometimes be a challenging process, and we want our pets to enjoy eating! Whenever you are trying a new diet for your pet, we at Pender recommend starting off with small bags to make sure your pet enjoys their food before committing to a large bag! If we prescribed a diet for your pet that they will not eat, dislike, or have had an adverse reaction to, we will take the diet back and give you a full refund. No hassle! Not only that, but one of our available doctors will also find and recommend an alternative diet for your pet’s special needs!

*By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call us at 703-591-3304 with details of the error. We will request special authorization for a return of the prescription.*
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