Privacy Policy

Last updated: December 16, 2016

Our Pledge: Here at Pender and store.pendervet.com, we are committed to protecting your personal privacy. We will never share your email address, telephone number, financial information, or any other personal information with anyone outside of the Pender family of pet care companies, with the exception of trusted business partners who assist us in providing you with the best service possible.

Changes to this Policy:

We at PenderStore reserve the right to, at our discretion, update and modify this Privacy Policy as we see fit.

Information Gathered:

  • Information You Provide: We may collect and store any information that you give to us, including but not limited to; name, email address, shipping/billing address, and telephone number. This helps us to fulfill orders, improve and personalize our store. You may choose not to provide all the information we ask for, but then you may not be able to take advantage of all the features of PenderStore.
  • Automatic Information: Like many Web sites, we use cookies to personalize and speed up your shopping experience. This information is automatically gathered and stored whenever you interact with us through our site or advertisements. The information includes, but is not limited to, browser information, device information, device IP, operating system information, geo-location, IP address, referring website,specific pages accessed, and other actions you take on our site.
  • Mobile Version: When accessing our Web site through your mobile device, we may receive information regarding your location or a unique identifier specific to your device. Most mobile devices allow these options to be turned off.
  • Information Sharing: The information you provide to us may be shared only with trusted partners when necessary to benefit the customer or better serve the customer in the future. For example, shipping products through delivery services. We also reserve the right to disclose any information we have if we are legally compelled to do so.

Order Status Communications:

Pender will use your email address and/or telephone number to notify you of your order status and/or to remind you when it is time to re-order your pet’s prescriptions.

Children’s Privacy:

We do not knowingly collect information from children under the age of 13. Furthermore, we do not target the Sites and Services to children under that age, nor will we ever knowingly communicate with children under 13 years old. Parents and/or guardians of young children are responsible for their children’s information, and should not share it with PenderStore.

Updating Information:

You can review, update, or correct any information on your account through the “My Account” tab on our Web site. Additionally, you can contact us using the email address or number at the end of this policy.

Promotional Communications:

Occasionally we, or our partners, will make special offers available to Pender clients. If we feel the special offer may be of interest to you, we will make you aware of the promotion through mail or email from Pender, your contact information will never be sent to outside parties.  If you do not want to receive promotional material from Pender please visit this link and fill out the form to remove your email from our mailing list.

Secure Shopping Experience:

You can shop at PenderStore [https://store.pendervet.com] with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

PenderStore is registered with the Authorize.Net Verified Merchant Seal program.

Questions:

If you have any questions, comments, or concerns regarding our Privacy Policy or how we use information, you may contact us by telephone at 703-591-5820, or by email at orders@pendervet.com.

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